Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Time Once your order has been processed and shipped, delivery times will vary based on your location and the shipping carrier. You will receive a tracking number via email once your order has shipped.

Order Tracking Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.

Shipping Issues Pale Reach is not responsible for delays caused by the carrier, customs, or circumstances outside our control. If your package is lost or damaged in transit, please contact us at palereachsupport@gmail.com and we will do our best to assist you.